If you've been a website owner for a while, then surely you know the value of knowledge base plugins. This type of plugin helps you easily publish documentation, tutorials, and how-to articles on your website. This is very important because a customer tends to repeat purchases on a platform where he feels supported.
To help you find the module that best suits your website, we have made a selection of plugins that we have tested and approved ourselves. So let's go for 8 Wiki plugins for your WordPress site.
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1. KnowledgeBase Glossary, FAQ & HelpDesk ChatBot
This is an all-in-one WordPress plugin that integrates various functions related to the knowledge base for your website. Among the tools offered by this plugin, we find in particular an FAQ, a glossary, or even a ChatBot HelpDesk powered by AI.
KnowledgeBase X offers an attractive interface in total agreement with the niche. It is easily customizable. For example, you have the option of changing the display type. You can choose between viewing in standard Knowledge Base mode, FAQ mode, or as a single alphabetical glossary style.
As for the ChatBot HelpDesk, it is functional in any language. All the features of this plugin are compatible with all languages except the Glossary mode.
- All in One KnowledgeBase Solution
- KnowledgeBase articles
- Supports dynamic sidebar
- FAQ Accordion Format
- KnowledgeBase Glossary
- A powerful live search bar
- Easy Shortcode Generator
- HelpDesk ChatBot (AI-Powered)
2. WPHelpere Knowledge Base
WPHelpere is a solution designed to set up a Wiki knowledge base management system on any type of WordPress site. It can provide a Wiki for a group of products or for a single product. You can also add unlimited products and categories effortlessly. The user has a self-service platform where everything is accessible to him.
All of the functionality of this plugin, including its products and services, is operational in a single installation. Ajax-optimized live search helps your customers get instant results. No coding knowledge is required to build a knowledge base when you have the power of WPHelpere. The responsiveness of the plugin allows your customers to access knowledge base content across all devices.
- Supports Single Product or Service also
- Create multiple Categories
- AJAX Live search
- 3 Products showcase layouts
- System for Multiple Products and Services
- 1800+ Font Icons included
- Translation Ready
- Articles Analytics and Reports
3. Heroic Knowledge Base
In addition, Heroic Knowledge Base offers cutting-edge features that are amazing to find in a free plugin. For example, we have content categorization, drag-and-drop content ordering, article attachments, display widgets, etc.
However, what really makes this plugin special is its built-in analysis and user feedback feature that allows you to collect information to improve your existing documentation, so that you can reduce support, save time and increase costs sales.
- User-friendly knowledge base
- Ajax live search
- Highly customizable
- Integrated analytics
- Drag & drop content ordering
- Display widgets
4. BWL Knowledge Base Manager
As its name suggests, this plugin is a real knowledge base manager. Very practical for integrating a wiki function on your WordPress site.
The BWL Knowledge Base Manager plugin does not require any configuration to be operational. You just have to activate it after installation and that's enough. It is easy to customize and fully responsive. You users will therefore be able to access the wiki function from their mobile devices.
Thanks to BWL Knowledge Base Manager, you will be able to create a knowledge base related to your articles or your products. You also have a voting feature for your users and a comments form for negative votes; which will allow you to collect data.
- Easy to use interface
- Responsive layout
- Unique AJAX-based searching
- Highly optimized
- Quick support
- Zero configuration required
If what you want is an all-in-one tool with multiple features, then BetterDocs is for you. It is an amazing and above all comprehensive plugin that offers out-of-the-box knowledge base templates for WordPress.
One of the great strengths of BetterDocs is that it offers an automatic table of contents; which means that as you build your documentation the plugin will add itself to this directory and give users an easy way to navigate with no extra effort on your part. Interesting isn't it!
In addition, it provides an instant response bot that searches for answers to common user queries; that harmonizes perfectly with the function of live search.
- Premade templates
- Auto table of contents
- Advanced live search
- Instant answers
6. WP Glossary
As the name suggests, the WP Glossary plugin helps you create your own glossary on your WordPress site. It can be of various types: Encyclopedia, Lexicon, Knowledge base, Wiki, Dictionary. It then provides you with a complete editor to create any type of publication, personalized or standard.
On the other hand, WP Glossary allows you to automatically create hyperlinks/phrases in your pages/articles. Whenever glossary terms appear in your pages/articles, they are automatically linked to their URLs. In this way, it improves search engine optimization by automatically linking each highlighted phrase or term to a dedicated term definition page.
- Fully customizable
- Mobile friendly
- Enhances Search Engine Optimization
- Easy to set up and use
- Instant search as you type
- Enable/Disable tooltip
MinervaKB is one of the Knowledge Base plugins that is enjoying increasing success recently. This Wiki manager comes with integrated Analytics. This means you can add a new document and instantly track its performance.
You have in particular the possibility of seeing what users searched for and which results they received. In addition, you have an analytics dashboard that provides information on views, likes, and dislikes through weekly / monthly graphs.
MinervaKB is compatible with several practical extensions for your WordPress site, like WooCommerce, Google Analytics, or even WPML for translations.
- Ajax intuitive Live Search
- Analytics dashboard
- Shortcode builder
- WooCommerce Integration
- Responsive design
- Glossary Tooltips
- FAQ module
- Translation & WPML ready
DeepDocs is the last on our list. It is a premium WordPress plugin that is only in its infancy on the Codecanyon platform. However, he shows encouraging signs of a future headliner in the field. We can also see it through the positive feedback from customers who have purchased it.
This plugin provides you with simple and efficient online documentation accompanied by a knowledge base that can be used by your users. It can thus provide your users with user manuals for your products. It comes with multiple styles and lives customization style options; you can change colors, sizes, and typo so that it can be easily integrated with your existing brand or website.
Thanks to its design architect, DeepDocs uses a custom database table away from WordPress posts and pages, reducing your post and section retrieval time.
- Built-in Custom Editor
- Modern Drag Interface
- AJAX AI Search Form
- Responsive Design
- Docs Vote
- Dynamic Table of Contents
- Translation Ready
- Optimized for Speed
In short, it is clear that WordPress is full of resources to help you integrate documentation and wiki supports for your users. And there is still a plethora of them. We just selected the ones that seemed most relevant to us.
Moreover, if you want a list of the same kind but for a specific area, do not hesitate to let us know in the section dedicated to Comments. You can also follow us on Facebook and Twitter to be up to date on our publications.